FAQ

How to reserve?

Fill in the reservation request form indicating destination, dates and flights. Upon reception of your request we will confirm the status of your reservation.

How long is?

If you reservation request reach us 45 days in advance of your flight, we will confirm your reservation immediately.
Between 45 days and 10 days before your flight, we will answer within 72 hours except during high season as many of our flight fully booked long in advance (same flights are full 3 months in advance).
Within 10 days before flights, we will do our best butů.

How to pay?

Once you agree to the booking we will send you by email a detailed printable invoice (MS Word file) representing a 50% deposit of the total amount of your reservation. Upon reception of the invoice, you must to complete and signed it indicating your credit card details and return it by fax to (33-4) 42 91 36 41 (in France).

After my deposit payment?

We will send a voucher confirming your reservation and deposit payment. Copy of this voucher is kept at Air Mandalay head office for control.

How do I use my confirmation voucher?

See "How do I get my tickets?"

Is the deposit strictly required?

Yes, otherwise we must to cancel your reservation.

What credit card do you accept for deposit?

We accept Visa Card and Master Card only.

When do I make the remaining payment?

The remaining 50% are to be paid at reception of tickets.

Can I pay remaining payment in FEC/credit card?

No,remaining payment could be paid by cash in USD only. Incase you would later to pay total.amount by credit card,please inform.when you make a reservation.

How do I get my tickets?

Present your confirmation voucher at Air Mandalay counter at domestic airport.
Tickets must to collect 2 hours before your departure.
If would like to collect on arrival or before day of your flight, please note our office hours at airport - 09.00 am to 05.00 pm.

Important notice : Tickets will be issued 1 day before. No show.Cancellation fees must to apply.

When is high season?

Traditional high season starts 1st October and lasts until end of April.

Can I modify my reservation?

Depending on seat availability reservation can be modified without fees before tickets issue. No fees when voucher is issued.
Please note that administrative charges apply as follows when ticket is issued:
- 10 US$ for each name change.
- 10 US$ for each date change.
- 2 US$ for sector change (additional the difference of fare).

Can I cancel my reservation?
If tickets have not been issued, your reservation can be cancelled by notifying us by email. No charge will apply (same as for modification). If deposit payment has already been made before cancellation, deposit amount will be refunded.

A charge of 50 USD will be deducted from the amount refunded for administrative charge

 

 

Blue Jade Europe en France
10, Rue de la Paix - 75002 Paris - France

Tel: (33-1) 42.86.66.51  -   Fax: (33-1) 40 20 98 98 
Email:
info@yangon-airways.com

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